Key Responsibilities

Support and Accommodation Services

• Provide practical and emotional support to residents, including children, pregnant women, new mothers, and families experiencing homelessness, crisis, or vulnerability.
• Assist residents in accessing healthcare, maternity services, education, benefits, housing support, and community resources.
• Support individuals in developing independent living skills, including budgeting, parenting, household management, and tenancy readiness.
• Conduct needs assessments and contribute to support plans tailored to individual and family circumstances.
• Monitor residents’ wellbeing and identify any safeguarding concerns, reporting these promptly in line with organisational policies.
• Maintain a safe, welcoming, and supportive environment within the accommodation service.
• Support residents during periods of crisis and provide appropriate interventions or referrals where necessary.
• Encourage engagement with support services and promote positive health, wellbeing, and social inclusion.

Family Contact Supervision

• Facilitate and supervise contact sessions between children and family members in accordance with court orders, care plans, and organisational procedures.
• Ensure contact sessions are conducted safely, professionally, and in the best interests of the child.
• Observe and objectively record interactions during contact sessions, producing accurate and factual reports.
• Manage challenging situations calmly and professionally while maintaining appropriate boundaries.
• Promote positive communication and healthy relationships between children and family members where appropriate.
• Ensure safeguarding and child protection procedures are followed at all times during contact sessions.
• Liaise with social workers, family support professionals, and other agencies regarding contact arrangements and outcomes.

Safeguarding and Compliance

• Adhere to all safeguarding, child protection, health and safety, confidentiality, and data protection policies.
• Recognise signs of abuse, neglect, exploitation, domestic abuse, or mental health concerns and take appropriate action.
• Maintain accurate, timely, and confidential records of all support activities, incidents, and contact sessions.
• Participate in risk assessments and contribute to risk management plans.
• Attend training, supervision sessions, team meetings, and professional development activities.

Partnership Working

• Work collaboratively with local authorities, social workers, healthcare professionals, housing providers, schools, and voluntary organisations.
• Advocate on behalf of residents to ensure they receive appropriate services and support.
• Develop positive professional relationships with internal and external stakeholders.

Person Specification

Essential Criteria

• Experience supporting vulnerable children, families, pregnant women, or individuals experiencing homelessness or crisis.
• Knowledge of safeguarding, child protection, and family support practices.
• Experience supervising family contact or working with children and families in a social care setting.
• Strong communication, interpersonal, and conflict-resolution skills.
• Ability to maintain professional boundaries while building positive relationships.
• Experience writing clear, factual, and professional reports.
• Ability to work independently and as part of a multidisciplinary team.
• Good organisational and time-management skills.
• Competent IT skills and record-keeping abilities.

Desirable Criteria

• Relevant qualification in Health and Social Care, Childcare, Family Support, Social Work, Youth Work, or a related field.
• Knowledge of homelessness legislation and housing support services.
• Understanding of trauma-informed and person-centred approaches.
• Experience working with pregnant women, new mothers, or perinatal support services.
• Full driving licence and access to a vehicle (where required).

Key Competencies

• Compassion and empathy
• Professionalism and integrity
• Safeguarding awareness
• Resilience and emotional intelligence
• Effective communication
• Observation and reporting skills
• Problem-solving and decision-making
• Cultural awareness and inclusivity

Additional Requirements

• Enhanced DBS check (or equivalent background check).
• Commitment to safeguarding and promoting the welfare of children and vulnerable adults.
• Flexibility to work evenings, weekends, and shifts where required.

This role plays a vital part in supporting vulnerable families, promoting child welfare, and helping individuals move toward greater stability, independence, and positive life outcomes.

Key Responsibilities

Person-Centred Support

• Deliver tailored support in accordance with individual support plans, care plans, risk assessments, and recovery goals.
• Build positive and professional relationships that promote trust, confidence, and independence.
• Support individuals to make informed choices and exercise control over their daily lives.
• Encourage service users to identify and achieve personal goals relating to health, wellbeing, education, employment, and community participation.
• Promote equality, diversity, and inclusion in all aspects of support.

Mental Health Support

• Provide emotional and practical support to individuals experiencing mental health challenges, including anxiety, depression, personality disorders, and other conditions.
• Support individuals in implementing coping strategies and recovery-focused plans.
• Monitor mental health and wellbeing, reporting concerns and changes appropriately.
• Encourage engagement with mental health services, healthcare appointments, and therapeutic interventions.
• Support individuals during periods of crisis and follow established risk management procedures.

Learning Disabilities and Autism Support

• Support individuals with learning disabilities and autism to develop independent living skills and confidence.
• Use person-centred and autism-friendly approaches to communication and support.
• Promote routines, structure, and strategies that enhance wellbeing and reduce anxiety.
• Encourage participation in social, educational, and community activities.
• Support individuals to build and maintain positive relationships and social networks.

Substance Misuse Support

• Provide non-judgemental support to individuals affected by substance misuse and addiction.
• Encourage engagement with recovery programmes, treatment services, and support groups.
• Support individuals in reducing risks associated with substance misuse.
• Promote healthy lifestyle choices and positive coping mechanisms.
• Recognise signs of relapse, deterioration, or increased risk and report concerns appropriately.

Daily Living and Independence

• Support individuals with budgeting, shopping, meal preparation, household management, and tenancy responsibilities.
• Assist with accessing benefits, housing services, healthcare, education, and employment opportunities.
• Support medication management in accordance with organisational policies and training.
• Encourage healthy living, personal care, and self-management skills where appropriate.
• Promote independent decision-making and problem-solving skills.

Safeguarding and Risk Management

• Safeguard vulnerable adults and maintain a safe living environment.
• Recognise and respond appropriately to concerns relating to abuse, neglect, self-harm, exploitation, substance misuse, and mental health crises.
• Follow safeguarding procedures and report concerns promptly.
• Participate in risk assessments and implement risk management plans effectively.
• Maintain professional boundaries at all times.

Record Keeping & Partnership Working

• Maintain accurate, timely, and confidential records of support provided, including daily notes, incident reports, and risk assessments.
• Contribute to reviews, support planning, and multidisciplinary meetings.
• Work collaboratively with healthcare professionals, social workers, mental health teams, substance misuse services, housing providers, families, and other agencies.
• Advocate for service users to ensure access to appropriate services and opportunities.
• Attend team meetings, supervision sessions, and training as required.

Person Specification

Essential Criteria

• Experience supporting adults with mental health needs, learning disabilities, autism, or substance misuse issues.
• Understanding of person-centred support and recovery-focused approaches.
• Knowledge of safeguarding vulnerable adults and risk management.
• Strong communication and interpersonal skills.
• Ability to manage challenging situations calmly and professionally.
• Experience maintaining accurate records and reports.
• Ability to work independently and as part of a team.
• Flexible approach to shift work, including evenings, weekends, and bank holidays.

Desirable Criteria

• NVQ/QCF Level 2 or Level 3 in Health and Social Care (or equivalent).
• Training in Mental Health Awareness, Autism Awareness, Learning Disabilities, Safeguarding, Positive Behaviour Support, or Substance Misuse.
• Experience working within supported living, residential care, homelessness, or community support services.
• Knowledge of recovery models and trauma-informed practice.
• Full UK driving licence and access to a vehicle (where required).

Key Skills and Competencies

• Empathy and compassion
• Resilience and emotional intelligence
• Effective communication and active listening
• Problem-solving and decision-making
• Professionalism and integrity
• Ability to motivate and encourage independence
• Observation and risk assessment skills
• Teamwork and partnership working
• Understanding of confidentiality and professional boundaries

This role is fundamental in helping vulnerable adults build resilience, maintain stable tenancies, develop life skills, and lead fulfilling, independent lives within their communities.

Key Responsibilities

Personal Care and Daily Living Support

• Assist clients with personal care, including washing, bathing, dressing, grooming, toileting, and continence care.
• Support clients with mobility, transfers, and the safe use of mobility equipment.
• Assist with eating and drinking, ensuring nutritional and hydration needs are met.
• Help clients maintain their personal appearance, dignity, and self-esteem.
• Support with household tasks such as cleaning, laundry, meal preparation, shopping, and light domestic duties.

Dementia Care

• Provide person-centred care to individuals living with dementia and memory-related conditions.
• Use effective communication techniques to reduce anxiety and confusion.
• Support clients to maintain routines, familiarity, and independence wherever possible.
• Recognise and respond appropriately to changes in behaviour, mood, and cognitive function.
• Promote meaningful engagement through conversation, activities, and companionship.

End-of-Life and Palliative Care

• Deliver compassionate care to individuals receiving palliative or end-of-life care.
• Support clients to remain comfortable, dignified, and as independent as possible.
• Provide emotional support and reassurance to clients and their families.
• Monitor changes in condition and promptly report concerns to healthcare professionals and management.
• Work collaboratively with district nurses, GPs, hospice teams, and other healthcare professionals involved in the client’s care.

Health, Wellbeing and Safety

• Support clients with medication in accordance with training, policies, and procedures.
• Monitor and report changes in physical health, mental wellbeing, mobility, nutrition, and general condition.
• Encourage safe levels of activity and independence and support clients to access healthcare services.
• Safeguard vulnerable adults and protect them from abuse, neglect, harm, or exploitation, reporting concerns immediately.
• Adhere to infection prevention and control and follow moving and handling procedures to keep clients and staff safe.

Communication and Professional Responsibilities

• Maintain accurate, confidential, and up-to-date care records of all care provided, observations, incidents, and concerns.
• Communicate effectively with clients, families, colleagues, and healthcare professionals and contribute to care reviews.
• Respect clients’ privacy, dignity, choices, beliefs, and cultural needs and always maintain professional boundaries.
• Attend training, supervision sessions, and team meetings and adhere to company policies, procedures, and regulatory standards.

Person Specification

Essential Criteria

• Genuine passion for supporting older adults and vulnerable individuals.
• Experience in care, support work, healthcare, or a related role (preferred but not always essential).
• Understanding of person-centred care principles.
• Good communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Compassionate, patient, and reliable approach to care.
• Flexibility to work mornings, evenings, weekends, and bank holidays.

Desirable Criteria

• Experience supporting individuals with dementia, Alzheimer’s disease, or other age-related conditions.
• Experience providing end-of-life or palliative care.
• NVQ/QCF Level 2 or 3 in Health and Social Care (or willingness to work towards).
• Medication administration training and moving and handling training.
• Full UK driving licence and access to a vehicle.

Skills and Competencies

• Empathy and compassion
• Patience and understanding
• Strong communication skills
• Observation and reporting skills
• Reliability and professionalism
• Ability to remain calm under pressure
• Respect for dignity and independence
• Teamwork and collaboration

Additional Requirements

• Enhanced DBS check.
• Commitment to safeguarding vulnerable adults and to equality, diversity, and inclusion.
• Willingness to undertake mandatory training and continuous professional development.

Key outcome: to enable older adults to live safely, comfortably, and independently in their own homes while receiving compassionate, dignified, person-centred care that enhances their quality of life and wellbeing, including during the final stages of life.

Key Responsibilities

Personal and Clinical Care

• Deliver compassionate, safe, and effective care tailored to individual care plans and clinical protocols.
• Assist with personal care, including washing, dressing, grooming, toileting, and continence support.
• Support clients with mobility, positioning, transfers, and the use of specialist equipment.
• Monitor and record vital signs, observations, and changes in health status.
• Maintain accurate documentation of care provided and clinical interventions.

Complex Clinical Support

• Provide tracheostomy care, including routine monitoring, cleaning, and emergency response in accordance with training and competency assessments.
• Perform airway suctioning procedures safely and effectively when required.
• Support individuals receiving enteral feeding via PEG, gastrostomy, jejunostomy, or nasogastric tubes.
• Administer prescribed feeds, water flushes, and medications through feeding tubes as directed.
• Assist with oxygen therapy and respiratory support where appropriate.
• Monitor for signs of respiratory distress, infection, aspiration, or equipment malfunction and report concerns immediately.
• Support seizure management and follow individual epilepsy care plans where applicable.
• Assist with stoma care, catheter care, bowel management programmes, and other specialist healthcare tasks as trained.

Supporting Children and Families

• Provide age-appropriate care and support for children with complex medical needs.
• Support children to participate in education, play, social activities, and community engagement.
• Build positive relationships with children and their families while maintaining professional boundaries.
• Provide emotional reassurance and practical support to family members and carers.
• Work collaboratively with multidisciplinary teams involved in the child’s care.

Supporting Adults with Complex Needs

• Promote independence, choice, dignity, and wellbeing.
• Support service users to participate in daily activities, hobbies, appointments, and community engagement.
• Encourage and assist individuals in achieving personal goals and maintaining social connections.
• Support emotional wellbeing and mental health through person-centred approaches.

Safeguarding, Communication and Teamwork

• Safeguard children and vulnerable adults in accordance with safeguarding legislation and organisational policies, recognising and reporting concerns.
• Follow risk assessments, emergency protocols, and clinical care plans at all times and respond appropriately to medical emergencies.
• Work closely with nurses, therapists, social workers, families, schools, and healthcare professionals.
• Participate in handovers, team meetings, supervision, and ongoing training while maintaining confidentiality and professional standards.

Person Specification

Essential Experience

• Experience supporting children and/or adults with complex care needs.
• Experience providing tracheostomy care and airway management.
• Experience performing suctioning procedures.
• Experience supporting individuals with PEG feeding and enteral nutrition.
• Knowledge of person-centred care and safeguarding practices.
• Ability to follow detailed care plans and clinical protocols.
• Strong communication and observational skills.

Desirable Experience

• Experience supporting individuals with neurological conditions, cerebral palsy, muscular dystrophy, spinal injuries, epilepsy, autism, or learning disabilities.
• Experience working in home care, community care, hospitals, schools, or residential settings.
• Knowledge of ventilator care and respiratory support.
• Experience administering medication and supporting complex healthcare needs.

Qualifications

• NVQ/QCF Level 2 or Level 3 in Health and Social Care (or equivalent).
• Tracheostomy Care Training.
• PEG Feeding and Enteral Feeding Training.
• Suctioning Competency.
• Basic Life Support (BLS) and Emergency First Aid.
• Safeguarding Children and Adults Training.
• Medication Administration Training.

Key Skills and Competencies

• Compassion and empathy
• Clinical competence and attention to detail
• Ability to remain calm in emergencies
• Excellent communication skills
• Professionalism and reliability
• Teamwork and collaboration
• Problem-solving and decision-making
• Commitment to dignity, respect, and person-centred care

Key outcomes: deliver safe and effective complex care in accordance with clinical guidelines, promote independence and quality of life, support children and adults to remain safely within their home and community, reduce hospital admissions through effective monitoring, and maintain the highest standards of safeguarding, dignity, and compassionate care.